Returns & Exchanges

At Dualtron, we want you to be completely satisfied with your fashion purchase. If your new attire isn't a perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Affix the Label

Download and print your prepaid shipping label from the portal, then attach it clearly to the outside of your return parcel.

4

Ship and Refund

Drop off your package at any authorized carrier location; once our warehouse inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing